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1. All shifts requested must be at least 8 hours and no more than 12 hours in length. For example, if you need 24 hour a day coverage, that would be listed as (2) 12 hour shifts.
2. Housing your officers on your property (where available) affords your company a lower hourly rate. This is also beneficial in ensuring that your officer or officers will not be late for their shifts due to traffic.
3. Hourly rates have not increased this year. If you have not used our bike week services before, you would need to call our office to determine your hourly rate which is based on your location; business type; and what you would need the staff to do for you.
4. All current clients are aware of this necessity, but for others: Once you have submitted your request for coverage, you will receive an invoice for the bike week services requested. Due to payroll for this personnel, it is necessary to have this invoice paid in full no later than 10 days prior to the commencement of requested services. This is not a "trust factor", but a logistics factor. We have conducted bike weeks in this fashion for the past ten years and have never had an issue regarding clients and their money. If a shift is not filled, it is refunded. I know that this may be an odd request, but we have not remained in business for ten years by stealing from our clients and we have no intent of ruining our reputation either.
5. All bike week staff utilized will be required to have someone on your property sign them in and out of their specified shifts. They are instructed to NOT begin work or accept any equipment until they are signed in. They are fully aware that without that signature, they are not being paid.
6. We are increasing the number of mobile supervisors over last year. There will be 6-8 roving supervisors at all times on the core dates of service. If there is any problem regarding a site officer, just give us a call and we will handle it. That is the purpose of our supervisory staff. Company management will also be also be available to you 24 hours a day - as always.
7. It is essential that you report any issues (officer late, missed shift, charges to room, etc.) IMMEDIATELY and not a week or so after the event is over. Please do so by email or fax, providing the date / time and issue so that we are able to correct the monetary end of the issue. The only issue that we do not take responsibility for are room charges. If you are housing your officers, you need to treat them normal resort guests and take some sort of deposit or credit card for charges such as: room service; phone calls; movies; etc..
Please take a look at a sample schedule here. It is important that it be completed in this fashion so that we understand exactly what you need for each period. When you are finished with the sample schedule, just click on your "back button", then go to the actual schedule. Once completed, the schedule can be printed and faxed or emailed to us. |
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